It’s not easy to moderate Facebook groups and material. It’s difficult to maintain civility and legality while allowing for freedom of expression.
To help alleviate the situation, Facebook has released a slew of new admin tools, including improved AI-powered comment moderation processes, ‘Conflict Alerts’ to help spot contentious exchanges, and a new dashboard called Admin Home that will bring all of the admin tools, settings, and features together in one place.
Many of the new tools, according to Facebook, are based on user feedback.
It goes on to say that there are over 70 million active admins and moderators running Facebook groups, so these tools should be useful to them.
Is It Possible To Automate Moderation?
The new modification places a lot of emphasis on the redesigned Admin Home setup, which is essentially a one-stop shop for all admin tools, settings, and features that admins may customize to their specific needs.
This will also give administrators a rapid view of what needs to be addressed across posts, members, and reported comments.
Admin Assist now includes comment moderation, allowing administrators to set up criteria to automatically moderate both posts and comments.
Admins can now exclude those who don’t qualify from participating based on the group’s options and regulations. They can use automated rules to keep spam out, keep constructive talks going, and handle issues inside the group.
Admins Will Be Alerted By Conflict Alerts
On the subject of moderation alerts, Facebook has developed the Conflict Alerts feature, which employs artificial intelligence to notify administrators when a group may be having heated or unhealthy discussions.
“Administrators can temporarily limit how often certain group members can comment, and control how often comments can be posted on certain posts that admins select in cases where it may be good to slow down a conversation,”statement made by Facebook
The social media platform is also releasing a new member summary function, which allows admins to see a condensed summary of each group member’s activity in the group, such as how many times they’ve posted and commented, as well as when their postings have been removed or muted.
It also included a new appeal mechanism for group admins, which covers content that they or other admins have posted, as well as stuff that members have authorized. Facebook will analyze these appeals to ensure that the correct judgment was made.
“Admins and moderators can now tag group rules in comments and posts to make it easier to share and enforce rules in Groups. When members submit postings and comments to admins, they can also designate specific group rules, making community monitoring easier”According to Facebook.
Facebook hopes to take the problem of poor behavior on the network more seriously with these new admin capabilities.
In the following weeks, the new Facebook features will be made available to groups.